Refunds & Returns Policy

1. Replacement Policy for Damaged/Missing Items

Free Replacement Guarantee

If you receive a damaged, defective, or missing product, we will provide a free replacement within 7 days of delivery at no additional cost to you.

Eligible Conditions:

Product received in damaged condition
Missing items from your order
Product not matching the description or specifications
Manufacturing defects visible upon delivery

How to Request a Replacement:

Contact our support team within 7 days of delivery
Provide your order number and photos of the damaged/missing item
Our team will verify the claim and approve the replacement
We'll arrange pickup of the damaged item and send a replacement
No additional charges or shipping fees apply

2. Warranty Coverage

Standard Warranty

• Duration: Varies by product (shown on the product page)
• Coverage: Manufacturing defects
• Automatic: No registration required

Extended Warranty

• Duration: Additional coverage on top of standard
• Total Coverage: Varies by product
• Requirement: Device registration required

Extended Warranty Registration Requirements:

Complete customer details (name, address, phone, email)
Order number and purchase date
Product serial number (SN)
Copy of invoice/receipt
Registration must be completed within 30 days of purchase

Warranty Coverage

Warranty covers manufacturing defects only. Physical damage, water damage, misuse, or normal wear and tear are not covered under warranty.

3. Return Policy

Important Notice

We do not accept returns for change of mind, size issues, or personal preferences.Our policy focuses on replacements for damaged, defective, or incorrect items only.

CRITICAL - 5Genius 5G Device Requirements

Before purchasing the 5Genius 5G device, you MUST verify true 5G network availability:

Test your 5G speed: Use speedtest.net or similar apps - must show 100+ Mbps consistently
Verify real 5G: Some networks display "5G" icon but deliver slow speeds (fake 5G)
Network confirmation: Contact your telecom provider to confirm true 5G availability in your area
Speed requirement: If your network doesn't provide 100+ Mbps, the 5Genius device won't achieve 5G speeds

⚠️ NO RETURNS OR REPLACEMENTS if device doesn't get 5G speeds due to insufficient network speeds in your area. The device is fully functional - it requires genuine high-speed 5G network (100+ Mbps) to operate at 5G speeds.

Non-Returnable Items:

Products in working condition without defects
Items damaged due to misuse or negligence
Products with missing original packaging or accessories
Items purchased more than 7 days ago (for damage claims)
Customized or personalized products
5Genius devices where customer's network doesn't provide true 5G speeds (100+ Mbps)

4. Timeline and Process

Within 7 Days of Delivery

Report damaged, missing, or incorrect items. Free replacement provided with no questions asked.

During Standard Warranty

Manufacturing defects covered. Replacement warranty provided after verification.

During Extended Warranty

Extended coverage for registered devices. Manufacturing defects covered with replacement warranty.

5. Replacement Process

Step 1: Contact Support

Visit our Support Center
Submit a support ticket with details
Provide order number and issue description

Step 2: Verification

Our team reviews your claim
May request photos or additional information
Approval typically within 24-48 hours

Step 3: Replacement

We arrange pickup of defective item
Replacement shipped immediately
No additional charges apply

Step 4: Resolution

Receive your replacement product
New warranty period begins
Case closed with satisfaction survey

6. Refund Policy

If the issue is on us, you get 100% back — shipping included

When a refund happens because of a defective, damaged, wrong or not-as-described item, a duplicate charge, a payment error, or an order we cancel at our end, we refund the full amount you paid, including any shipping. No fees, no deductions.

COD Confirmation Fee (Courier Collection Charge)

For Cash on Delivery (COD) orders, a small COD confirmation fee may be collected online at checkout to confirm your order. This is a courier/logistics collection charge and is separate from your order amount, which you continue to pay in cash to the delivery agent upon delivery.

The fee secures your COD order and covers courier handling for cash collection.
It is non-refundable once your shipment has been created or dispatched.
If your order is cancelled by us before dispatch, this fee will be refunded to your original payment method.
The fee is shown clearly at checkout before you pay, and your order is created only after this payment succeeds.

When a small deduction may apply

A deduction applies only for refunds that arise from a customer-initiated change — for example you cancel an order you had confirmed, you ask for a change-of-mind return, you refuse a delivery, or a shipment is returned to us undelivered (RTO). In these cases we recover only the actual, non-recoverable third-party costs your cancellation caused:

Payment-gateway charge (≈2% + applicable GST): once a payment is captured, the payment gateway keeps its processing charge even if we later refund you — this cost is not returned to us, so it is deducted from a customer-initiated refund. If your payment was not yet captured (e.g. a card amount we were still holding pending your confirmation), it is simply released in full with zero deduction, because no money ever moved.
Shipping actually incurred: any courier charge we already paid to ship the order to you, plus return-pickup cost where applicable.

We never add a markup on these charges — we pass on only what we are actually billed. The exact amount being refunded, and any deduction, is always shown to you before you confirm the cancellation or return, and is itemised in your refund confirmation email.

Quick summary

Situation	What we deduct
Defective / damaged / wrong / not-as-described	Nothing — full refund incl. shipping
Duplicate charge / payment error	Nothing — full refund
We cancel before your payment is captured	Nothing — amount released in full
You cancel after payment is captured	Payment-gateway charge (≈2% + GST)
Change-of-mind return / refused delivery / RTO	Gateway charge + actual shipping incurred

When refunds are issued

Because our products are protected by our replacement guarantee and warranty, most issues are resolved with a free replacement. A monetary refund is issued in cases such as:

Product discontinued and replacement unavailable
Repeated defects in replacement units (after 2 failed replacements)
Order cancellation (see the summary above for any applicable deduction)
Duplicate charges or payment errors

Refund Processing:

Refunds processed to your original payment method
The exact refundable amount (and any deduction) is shown before you confirm and itemised in your confirmation email
Processing time: 5-10 business days
Bank processing may take additional 3-7 days

7. Warranty Registration Benefits

Without Registration

• 6 months warranty coverage
• Standard support response time
• Basic warranty terms apply

With Registration

• 12 months total warranty coverage
• Priority support and faster resolution
• Extended protection benefits
• Exclusive offers and updates

8. Exclusions and Limitations

Not Covered Under Policy:

Physical damage due to drops, impacts, or accidents
Water damage or liquid spills
Damage from misuse, abuse, or negligence
Normal wear and tear
Damage from unauthorized repairs or modifications
Software issues not related to hardware defects
Cosmetic damage that doesn't affect functionality

9. Contact for Claims

Support Center

Submit Ticket

Quick Response

24-48 hours

Resolution

Fast & Fair

10. Legal Compliance

This policy complies with:

Consumer Protection Act, 2019 (India)
Information Technology Act, 2000
E-commerce guidelines by Government of India
Social media advertising policies (Facebook, Instagram, Google)
International consumer protection standards

11. Policy Updates

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after policy changes constitutes acceptance of the updated terms.

12. Contact Information

For questions about this policy or to initiate a claim:

Support Email: solve@pazzonhub.com

Support Center: Visit Support Portal

Business Hours: Monday-Saturday 9:00 AM - 7:00 PM IST

Our Commitment